General Terms and Conditions of Use and Sale (GTCUS)

General Terms and Conditions of Use for the RYO Mobile Application and the Website

Effective date: April 27, 2026

1. EDITOR

The website and the mobile application are operated by the SAS RYO, registered with the RCS of Lyon under number 902055904, with a capital of €235,033.42, whose head office is located at 15 Quai Jean Moulin – 69002 Lyon (France) (hereinafter "RYO").

All contact with RYO must be made to the email address hi@ryo.co or to the postal address of the head office designated above.

2. GENERAL PROVISIONS

The website (hereinafter "the Site") offers visitors tourist information on cities (proposals for itineraries, list of points of interest, accommodation, and practical information, without this list being exhaustive).

These are free services, available on the website.

The RYO mobile application (hereinafter "the Application") offers users (hereinafter "the Users") city tours (hereinafter "the Tours") with navigation, highlighting points of interest, as well as audio guides (hereinafter "the Services").

These are free or paid services, available on the application.

These general conditions will define the rights and obligations of the parties in connection with the use of the websites and the mobile application. The general conditions are accessible at all times and may be supplemented by specific conditions of use, where applicable.

These general conditions also define the conditions for access, use, purchase, and subscription to RYO Services.

The use of the Services is conditioned upon the unreserved acceptance of these general conditions of use.

RYO reserves the right to unilaterally modify, at its entire discretion and at any time, all or part of these general conditions. Users will be informed and may accept or reject the new general conditions. In the event of non-acceptance, users may request the closure of their account and cancel, if applicable, any current subscription whose term has not yet expired.

3. DEFINITIONS

“Single Purchase” or “Subscription”: Paid right of access to the Services.

“Audio Guide”: Audio track available for listening.

“Account”: Space available in the application for the user to access and modify their personal information and password.

“User”: Natural person who may have access to all services of the websites and the application.

“Content”: Groups all textual, visual, audio, etc. elements available on the websites and the mobile application.

“Itinerary” or “Circuit” or “Tour”: Represents the route that the user can follow on foot thanks to the mobile application and GPS navigation. The route may include points of interest of all kinds with associated content.

“Navigation”: Allows the user to follow the route by letting themselves be guided via their smartphone on the mobile application. Requires compatible equipment and active geolocation.

“Point of Interest” or “POI” or “Discovery”: Any remarkable element highlighted in the websites or the application, whether it be a monument, a street, a neighborhood, a viewpoint, etc. (without this list being exhaustive).

“Device”: Any equipment allowing the use of the application (example: Smartphone).

4. ACCESS AND USE OF THE SERVICES

The user is informed that access to the websites and the mobile application requires total and unreserved acceptance of these general conditions. Partial acceptance is considered void.

Access to the websites requires equipment (such as a computer, tablet, or smartphone) with a compatible browser (recent version). The mobile application requires a download from the Android or Apple store. The application is compatible with recent versions of smartphone operating systems, namely at least iOS 11 and Android 12.0 versions.

The user is aware that an internet connection is necessary to access the websites and the application, and that RYO does not cover the costs related to these connections. The user must first subscribe to a suitable internet plan and inquire with their operator about any additional costs related to accessing the websites and the mobile application, particularly when roaming or from a foreign country. The user must also inquire about the local policy of each country regarding the use of the internet connection, mobile applications, and geolocation. Furthermore, high-performance connectivity is strongly recommended for the use of the mobile application, notably thanks to a 4G or 5G connection.

The creation of a user account is necessary to access the services of the mobile application. However, it is specified that some information is freely accessible on the websites and on the mobile application. Creating an account is free and allows the user to benefit from some of the content free of charge. It is specified that access to certain features is paid.

The websites, the mobile application, and all services are accessible only to adult natural persons who have the full capacity to commit under these general conditions. Failing this, natural persons must access the services with the agreement of the legal representative. A user may only have one account.

The websites, the mobile application, and all services are intended only for private individuals. Professional, commercial, advertising, or political use is prohibited.

Account creation is subject to the provision of mandatory personal information. Registration allows the user account to be opened and access to RYO's services. Account creation requires unreserved acceptance of these general conditions.

The user must provide a unique secure password to guarantee the security of their personal information. Account creation with quick access (such as Facebook or Google) is intended to simplify registration and remains non-mandatory. The user is aware that using third-party services for registration results in the collection of personal data by the services concerned. The user must be vigilant regarding the different personal data use policies and the purposes of use, particularly for advertising purposes. In the event of account creation through third-party services, the user accepts that RYO receives personal information from their profile necessary for account creation.

The user certifies that all personal information they communicate during account creation is truthful and sincere. The user undertakes to update their personal information, from the management of their account, in the event of any changes. The entirety of this information serves as proof of the user's identity.

The user is responsible for their personal information and undertakes to inform RYO in the event of loss or theft of their access codes, as well as any security breach. The user acknowledges RYO's right to take all necessary measures in such a case.

In general, the user is solely responsible for the consequences of the use of their account until its deactivation.

5. DESCRIPTION OF THE SERVICES

The user has access to numerous information from the websites, as well as the mobile application, without the need to create an account. Without this list being exhaustive, the user will notably have access to:

Presentations of itineraries within cities in France, Europe, and more globally in the World.

General audio guides presenting the itineraries, which may last several minutes.

Photos and illustrations of cities and points of interest.

Maps and elements providing practical information and advice on visiting a city.

Information on activities, accommodation, flights, or restaurants.

Lists of points of interest with descriptions of the latter.

The user has access to numerous complementary contents from the mobile application after creating an account, including the GPS track of the itinerary with navigation, points of interest presented on the map which may lead to information, or statistics on the completed route.

The user can report any useful information to improve the service and content. The user can also rate and transmit their comments to the community after their visit.

It is specified that the application must geolocate the user to allow them to benefit from GPS navigation.

The services and content are accessible 24/7, within the limits of the access and use conditions mentioned in these general conditions. RYO reserves the right, without notice or compensation, to temporarily suspend access to the services in order to carry out modifications, developments, or maintenance of the services and content of the websites and the mobile application, or any technical evolution necessary for the proper functioning of the services. The user releases RYO from all liability in this regard and waives any claim and/or procedure against it as a result.

RYO reserves the right to evolve its offer of content and services at any time if it deems it useful, regardless of the technical and functional means used.

These services are provided free of charge. Complementary services are optionally paid.

6. AGREEMENT OF PROOF

The user is aware and accepts that the data collected by RYO concerning them provides proof of the actions performed on the websites and the mobile application, and that this data represents a means of proof accepted between the parties, particularly for any calculation of prejudice due to RYO, if applicable.

7. SINGLE PURCHASE

Users can benefit from complementary services in the mobile application through single purchases.

Single purchases allow the permanent unlocking of all content related to a city's itinerary, including textual information and audio guides for points of interest. Complementary features are also available after purchase, such as sharing content with a group. This list is not exhaustive.

The single purchase is made only from the mobile application within the Android and Apple stores.

8. SUBSCRIPTION

The subscription allows the user to benefit from all the content of the mobile application, for all existing itineraries, in an unlimited manner throughout the subscription period, including textual information, audio guides for points of interest, and sharing content with a group. This list is not exhaustive.

The itineraries and associated content that were used by the user during the subscription will no longer be accessible at the end of the subscription. The user will therefore benefit from the free content, if applicable.

The minimum duration is 12 months, without a trial period. The subscription is automatically renewable each year, but can be canceled at any time so as not to have automatic renewal for the following year.

In the event of tacit renewal, any price change will be fully applied to the new renewal price, provided that the user has been informed in advance in compliance with the conditions specified in the PRICE article of these general conditions.

Subscription is made only from the mobile application within the Android and Apple stores.

9. RIGHT OF WITHDRAWAL

RYO's paid services are not subject to the right of withdrawal, in accordance with Article L.221-28 of the Consumer Code on the absence of the right of withdrawal for contracts for the supply of digital content not provided on a tangible medium, the user's agreement having been expressly given beforehand on the waiver of their right of withdrawal.

The user who subscribes to a RYO service therefore waives their right of withdrawal of 14 clear days provided for by the Consumer Code, so that no request for cancellation or refund can be accepted.

10. RYO'S LIABILITY

RYO undertakes to provide services to the user within the framework of an obligation of means without obligation of result.

The operation of the websites and the application is based on third-party technologies over which RYO has no means of intervention, thus RYO cannot be held responsible for any malfunctions or temporary inaccessibility in accessing the services.

RYO is in no way responsible for the advertisements that may appear on the websites and the application. Inserts related to activities, accommodation, flights, car rentals, or restaurants may appear on the websites and on the application. This information is managed and proposed by third parties as part of affiliation programs. RYO cannot be held responsible in the event of inappropriate display within these inserts, nor in the event of malfunction or inaccessibility of the links to these programs. It is the user's responsibility to protect themselves against any form of intrusion and/or contamination by malicious programs. RYO cannot under any circumstances be held responsible for damage that may occur to the user's equipment. RYO is also not responsible for transactions between the user and any advertiser, professional, or merchant (including any partner) to whom the user is directed via the websites or the application, and can under no circumstances be responsible for any dispute, whatever it may be, with them concerning in particular the delivery of products and/or services, guarantees, declarations, and all other obligations to which they are bound. It is recalled that each advertiser benefits from its own conditions of use, to which the user must refer if applicable.

RYO disclaims all liability if a breach of any of its obligations was due to a case of force majeure as defined by French law and case law.

RYO declines all responsibility in the event of any loss of information accessible in the user's account, the latter being required to keep a copy of it and not being entitled to any compensation in this regard.

11. INTELLECTUAL PROPERTY

The websites, the mobile application, the systems, software, structures, infrastructures, databases, as well as all content (trademarks, photographs, texts, illustrations, videos, audio guides, etc.) operated by RYO within the framework of the websites, the application, and any communication, are protected by all intellectual property rights and belong to RYO and/or its partners who are their sole owners.

Any reproduction, representation, use or adaptation, disassembly, decompilation, decryption, extraction, reuse, copies, and more generally all acts of distribution and use of any of these elements, without prior authorization from RYO, are formally prohibited and may be subject to legal proceedings.

RYO grants users, on a non-exclusive basis, the right to use the websites and the application, as well as their content within the limit necessary for the use of the services.

Furthermore, RYO is a registered trademark in France and in Europe, and any use of the latter must be done in compliance with the regulations in force.

12. NULLITY OF A CLAUSE

In the event that one of the provisions of these General Conditions is declared invalid or unenforceable for any reason whatsoever, the other provisions will remain applicable without change.

13. PERSONAL DATA

RYO practices a personal data protection policy whose characteristics are accessible to the user from the websites and the mobile application.

14. ADVERTISING

RYO reserves the right to insert on any page of the Application and the websites, and in any communication to Users, any advertising or promotional message in a form and under conditions of which RYO will be the sole judge.

15. LANGUAGE

In the event of translation of these general conditions into one or more languages, the language of interpretation will be the French language in the event of contradiction or dispute over the meaning of a term or a provision.

16. APPLICABLE LAW AND DISPUTE

These General Conditions are subject to French law.

In the event of a dispute, the parties will seek an amicable solution before any legal action. In the event of failure of these attempts, all disputes related to the validity, interpretation, and/or execution of these General Conditions must be brought before the competent courts under the conditions of common law.

The User is also informed that they can in any case resort to conventional mediation, particularly with the Consumer Mediation Commission or with existing sectoral mediation bodies, or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.